Refunds and Returns Policy for Crystal Wellness Water (crystalwellnesswater.com)
Last Updated: July 17, 2023
Thank you for shopping at Crystal Wellness Water. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
- Returns Eligibility
1.1 Return Period: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
1.2 Exclusions: The following items are not eligible for return:
- Gift cards
- Personalized or custom-made items
- Initiating a Return
2.1 Return Authorization: To initiate a return, please contact our customer support team at william@ljunggrencreations.com or call us at 0762901936. We will provide you with a return authorization and further instructions.
2.2 Return Shipping: You are responsible for the return shipping costs, unless the return is due to our error. We recommend using a trackable shipping method and purchasing shipping insurance for your protection. We cannot guarantee that we will receive your returned item.
- Refunds
3.1 Refund Process: Once we receive your returned item and verify its eligibility, we will initiate the refund process. We will notify you by email regarding the status of your refund.
3.2 Refund Method: Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
3.3 Refund Timeframe: Please allow up to 30 days for the refund to be processed and credited to your account. The exact timeframe may vary depending on your payment provider.
- Damaged or Defective Items
4.1 Reporting Damaged Items: If your item arrives damaged, please contact us within 48 hours of receipt. We may request supporting documentation, such as photographs, to assess the damage and determine the appropriate course of action.
4.2 Defective Items: In the case of a defective item, please contact us within the warranty period specified for that product. We will work with you to resolve the issue, which may include repair, replacement, or refund, depending on the circumstances.
- Customer Support
5.1 Contact Information: For any questions, concerns, or assistance with returns, please contact our customer support team at:
Email: william@ljunggrencreations.com – Address: Lindövägen 38B – Phone: 0762901936
Our dedicated customer support team will be happy to assist you and provide any additional information you may need.
Please note that this refunds and returns policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
By making a purchase on crystalwellnesswater.com, you acknowledge and agree to the terms and conditions of this refunds and returns policy.
Thank you for choosing Crystal Wellness Water. We appreciate your business and strive to ensure your satisfaction with our products and services.